Reviews Analytics
& AI Insights
Built for restaurant franchises and QSRs to track customer feedback across delivery and review platforms, benchmark against competitors, and act on what drives results.
See it, act on it
Monitor reviews across all delivery apps and platforms, all in one place. Track ratings, spot trends, and let AI surface what matters without reading thousands of reviews.
What are customers saying?
Reviews scatter across delivery apps, search engines, and review sites. See them all in one place.
Are you losing customers without knowing why?
Most brands only check one or two platforms. The rest? Blind spots where problems grow unchecked and praise goes unnoticed.
One dashboard. Every platform. Zero blind spots.
Stop juggling five tabs and fragmented exports. Get the complete picture of your customer voice across all delivery apps and review sites, instantly.
Discover where you're winning and where you're bleeding
Some platforms love you, others don't. See exactly where sentiment differs and why, so you can fix underperforming channels fast.
Track how your ratings change over time
Monitor your ratings across all platforms and locations. Spot declining trends early and measure the impact of your improvements.
Compare performance across all your outlets
Rank every location by rating and review volume. Identify struggling outlets fast, replicate what your best performers do differently.
Now that you see all reviews...
What issues are hurting you?
Thousands of reviews, zero time to read them. Let AI read them for you, categorize complaints, surface praise patterns, and track sentiment over time.
Stop guessing what's hurting your ratings
AI categorizes every complaint automatically (cold food, missing items, late delivery) so you know exactly where to focus your operations team.
Find any review in seconds
Search across millions of reviews by keyword, sentiment, location, or date. Filter by platform, rating, or issue type to find exactly what you need.
Measure what matters: are your fixes actually working?
Track complaint trends over time. See the direct impact of operational changes on customer sentiment, in days, not quarters.
Find your hidden strengths and scale them
Customers are telling you what they love. Surface the praise patterns (speed, taste, portions) and turn them into your marketing advantage.
Beyond star ratings: understand the why
Star ratings only tell half the story. AI analyzes the actual text to reveal what's driving positive and negative sentiment.
See exactly what customers complain about
Food quality, packaging, delivery time, missing items. Get a clear breakdown of complaint categories by platform and location.
How do you compare?
Is a 4.3 rating good? It depends. Benchmark against competitors and market averages to know exactly where you stand.
Know exactly where you stand against competitors
Head-to-head comparison of ratings, sentiment, and issues. Understand your competitive position and find the gaps to exploit.
See how you stack up against the competition
Compare your ratings and review trends against competitors in your market. Identify where they're winning and where you have the edge.
Pinpoint your weakest links before they cost you
Rank every location by performance. Identify struggling outlets fast, replicate what your best performers do differently.
Context changes everything. A 4.2 might be leading or lagging.
Compare your numbers against your category and market. Make decisions based on reality, not assumptions.
Track how your position changes over time
Are you gaining ground or falling behind? Monitor competitive positioning week over week and measure the impact of your initiatives.
How Teams Use This Data
Finally, a way to analyze your customer's voice at scale. From C-suite to ops, marketing to strategy, see how executives and leading brands turn review intelligence into action.
Kill problems before they go viral
Ops teams catch rising complaints early (cold food, missing items) and fix them before one-star reviews pile up.
Turn praise into campaigns
Marketing teams discover what customers rave about and build stories around real, authentic feedback.
Enter new markets with confidence
Expansion teams analyze competitor weaknesses in target cities. Find the gaps before investing.
Clone your best performers
Operations identifies what top-rated outlets do differently, then scales those practices across the chain.
Prove your improvements work
After menu updates or process changes, show the board real sentiment shifts, not just gut feelings.
Stay ahead of the competition
Strategy teams monitor competitor ratings and issues in real-time. Know when they're slipping or gaining.
Every review is a signal. Are you listening?
Join the brands turning customer feedback into their biggest competitive advantage. Let's explore what your reviews reveal and what you can do about it.